Information you choose to provide
A trial request includes your name, email, phone, country, device details and viewing preferences. A contact request includes your name, email, subject and message. These details let the team review eligibility, prepare appropriate instructions and answer the request. Do not include payment-card information, account passwords or private playlist URLs in a support message.
Request handling and protection
The forms send information to the service’s shared server-side request system under this storefront’s identifier. Technical information such as an IP address, request token and anti-abuse verification may be processed to limit duplicate or automated requests. Challenge verification is part of protecting the forms, not a marketing signup.
Direct contact and checkout
Email, WhatsApp and checkout destinations are requested only after you select their buttons. Following an external contact or payment destination means its own provider also processes the information you provide there. Delayed retrieval reduces initial exposure; it is not a guarantee that public contact details cannot be discovered.
Questions and data requests
Use the help desk for questions about a submitted request or to ask for access, correction or deletion of information associated with it. Include the request reference where possible. The team may need to verify the request and retain information required for operational, dispute or applicable legal purposes. No fixed retention period or legal entity detail is invented here.